E-commerce & Sales Operations Assistant

We are looking for a reliable and organised assistant to support daily online sales operations, customer service, and order fulfilment. This is a hands-on role involving both administrative work and picking and packing orders.

What you’ll do

• Process orders from online stores and sales channels.
• Pick, pack, and label orders accurately for dispatch.
• Arrange courier collections and track deliveries.
• Handle customer enquiries, order updates, returns, and exchanges.
• Assist with sales quotations, invoices, and customer follow-ups.
• Update product listings, pricing, promotions, and stock availability.
• Receive incoming stock, organise inventory, and assist with stock counts.
• Maintain sales records and keep the packing area tidy.

What you’ll bring

• Good attention to detail, organisation, and communication skills.
• Basic computer skills, including Excel or Google Sheets.
• Comfortable with hands-on picking, packing, and stock handling.
• Able to work independently and coordinate with the team.
• Experience in e-commerce, sales support, or fulfilment is an advantage.